Jumat, 05 Februari 2016

gravitypope: One of the Most Beautiful Stores in North America


Background

With its first location opening up in Edmonton in June 1990, gravitypope (with a lowercase g) have successfully established their brand as a high fashion, reputable footwear/tailored goods institution. 26 years later, they now have expanded their stores into Calgary, Vancouver, and Toronto with an online store that delivers worldwide. gravitypope is an independently owned boutique store that sells wide variety of trendy shoes and tailored goods (more focuses on footwear). Their footwear locations offer products that varies anywhere from casual sneaker brands like Converse to top notch, high fashion brands like Alexander Wang. 




Location

I believe that choosing Whyte Ave as their very first location was a wise move by gravitypope. Whyte Ave is known as Edmonton’s trendiest area, which helped the brand to establish a “hip, fashionable” brand image right from the beginning. With their other locations like Calgary’s fashionable 17th Ave, Vancouver’s West 4th Ave, and Toronto’s Queen Street, it is evident that the company is putting in the effort to remain their locations in the most fashionable, trendiest areas of the city. The nature of these locations display that the brand is targeting the young, upper-middle class demographic that enjoys fashion, culture, and trends. 

The gravitypope footwear location in Edmonton shares the same building as other “hip” stores, such as Blackbyrd Myoozik and Junque Cellar. In my personal opinion, this creates a sense of transition zone for customers where they feel an immediate sense of "hipster-cultural" atmosphere right as they walk into the building.


Design/atmosphere

Having their reputation being the hip, trendy, fashionable retailer that they are; gravitypope offers exceptional interior design and atmosphere to all their physical locations. As described by sales representatives from Paul Smith, gravitypope is “one of the most beautiful stores in North America”. Their stores use original fixture and furnishings of the twentieth century, which gives an authentic, aesthetic vibe to their stores. Their stores have an open, rectangular concept where shelves are along the walls with few lower “tables” that are located throughout the store (as shown in the picture below). This organized concept allows customers to easily view and shop their products without feeling lost. Having this visually appealing outlook of the store allows gravitypope to compete through their premium pricing. To secure and ensure their customer satisfaction, providing this outstanding design and atmosphere is a must, especially as their target demographic is likely to care about the atmosphere a lot more than the target demographic of other types of retail.





Product

gravitypope’s main focus is product-centric, as they provide wide breadth of product line that meets the needs of many different demographic. They have lots of unique products that aren’t available anywhere in the city, which proves that they intensively focus on fulfilling the needs of customers that are hunting to spend several hundreds of dollars for a nice, unique pair of shoes. This makes gravitypope a one-of-its-kind, specialty footwear store that gives a sense of exclusiveness to their customers. Due to the unique nature of their company, gravitypope is placed at the top of footwear industry’s vertical differentiation. They provide top-quality product at a premium price that not many competitors in the industry offers.


Omni-channel

It is undeniable that gravitypope have successfully built their brand to have become what they are today. With the expansion plan of opening up new stores in locations such as Montreal, the future of gravitypope seems bright. In my personal opinion, they are a great company with exceptional retailer characteristics; such as the types of products they offer, the location they are set in, and the atmosphere that the stores have. It is definitely one of my favourite stores to go check out when I’m looking for new kicks. However, there is one thing that bothers me about the company: their slightly disorganized online store. Although there are more products available online than there are in the physical stores they have, the convenience and ability to shop by types of shoes is missing. Most footwear stores display their different types of shoes (dress shoes, sneakers, runners, boots, etc.) in different segments of their store, including gravitypope. This allows for easy navigation when looking for certain types of shoes. This is also true for most online footwear stores like Aldo, Little Burgundy, and the Shoe Company. By simply dividing up their website in a way where customers can easily navigate and look for the type of shoes they want, gravitypope will surely provide improved customer experience on their omni-channelling.



Reference:






The SportChek Flagship: Combating the E-Commerce Trend

Like many Canadians growing up, just a few days after learning to walk, I could be seen with a hockey stick in my hands or a soccer ball at my feet. Over the years I have been able to compete on a number of teams and no matter what sport I was playing, I began to recognize that having the right gear was as much a key to my performance as the work I would put in at practice. I, like thousands of other athletes across Canada, found no value in visiting a retailer’s physical location when I could save time by simply going to their website. Problem was, how could you guarantee you were getting the right gear if you only had an online picture to look at? As a result, SportChek was forced to compete against a new wave of customers who valued convenience over the typical brick and mortar location. The new flagship stores became their means of fighting back. These locations launched a “new era in experiential retail”, providing customers with an opportunity to engage and interact with products in the “most digitally savvy store execution anywhere in the world”.


The first time I entered the new flagship location at West Edmonton Mall, I immediately noticed just how interactive the store is. You can’t walk more than five feet before coming across a 3D hologram showcasing the latest tech gadgets or a video wall where skiers, golfers, or cyclists can test out products in-store. On top of this, the 80,000 square foot store boasts 800 digital screens which provide customers with endless product information and on-going deals. But why is it all necessary? As many sporting goods are experience driven, allowing customers to interact with products before making a purchase is essential. In the end, people are able to avoid taking risks that they don’t want to take and can have confidence in the gear they purchase before leaving the store. This idea of test before you buy is extremely important to individuals and students like myself who are reluctant to go all-in on a pair of skis without knowing how they will perform on the slopes.





To combat the shift towards e-commerce, SportChek knew it couldn’t stop here. They needed to overcome the convenience of online shopping by providing memorable experiences. They had to offer what online retailers couldn’t. Flagship lead Eric Watt stated, “We want to move away from a transactional relationship toward a much more interactive relationship with the consumer”. To do this, SportChek initiated Community Hub, an in-store lounge where sports enthusiasts can connect on community events, product advice, and sport games. In my opinion, providing a place for individuals to share their passion for a number of sports and hobbies is a brilliant initiative. As a retailer, you begin to separate yourself from the competition by laying the foundation for a community built on long-lasting relationships among customers. Utilizing this approach, I expect SportChek to regain the market share that they have been losing to e-commerce retailers as consumers start to appreciate their overall experience. 







https://www.sportchek.ca/help-desk/corporate-information/about.html